NEEDS IN FOCUS
Service Design is customer-driven business development. This means looking at a customer’s existing services and improving them based on the customer’s real needs. Simply put, it is creating the best possible customer experience, regardless of outlets and always with real needs in focus. If done properly, a great customer experience is created in a world where online and offline collide.
Together with Nexer, you can improve your customers’ overall experience. By including end-users and real customers in the development of processes and services, you can ensure that you reach the right people.
Together with us, we can alter and adapt everything from staff, infrastructure and communication to enhance your customers’ Experience.
Do you want to develop a new product or service? Let us explain how Service Design helps you achieve the best possible results.
From monolith to modular
Nexer makes brands evolve. From being product-centric to a more service-oriented business model.
Let insights about your customers drive your business proposition, marketing and touchpoint mapping. Get data-driven sales across your service eco-system.
Go from monolith to modular and scalable components, APIs and open developer platforms.
Agile Ways of Working
Strategy and CX consulting
Service Design and Business Modelling
Capability Assessment Services
Project and Program management
Learning & Change management