dynamics 365 in healthcare services - Nexer United States
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    IMPLEMENTING NEW DYNAMICS 365 PHASE

    HEALTHCARE SERVICES

    For over 30 years, this business has supported patients with dependable home health services across the UK.

    Challenge


    This business implemented Microsoft Dynamics 365 to replace legacy Sage Line 200 and Sage Line 50 systems in 2021 to unify their business streams.  However, the chosen partner lacked core internal knowledge transfer to effectively maintain and administer the platform and failed to achieve the level of process connectivity and automation that they expected.

    The company wanted a new partner to implement Phase 2 of the project that would be able to overcome some of the initial failings. 

    Solution

    Following a successful Business Value Assessment exercise, Nexer was able to identify key changes and enhancements to deliver on the project goals. Nexer captured a list of pain points and future requirements/ opportunities by workstream and agreed a series of changes and additions to the current Microsoft Dynamics 365 configuration, to be implemented based on business value priorities.

    The company has benefitted from a series of technical services (knowledge transfer), omitted from the first phase delivery.​

    As part of a long-term partner agreement, they also transitioned to the Nexer Support Service (Care365) to meet their future needs.
     

    Results

    – Standardize and optimize business processes.

    – Increase automation and improve integration.

    – Reduce manual processes and workload.

    – Improve user adoption and increase productivity.

    – Build internal systems knowledge within the existing IT team and avoid the need to recruit specialist resource.​

    – Create platform to support business growth.

    – Build foundation for better insights and reporting.

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